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Ticket Souq - Refund Policy

Event Organizer's Refund Policy 

Policy Overview

- Each organizer must provide a clear and explicit refund policy in the contract and the event requirements file for display on the event page for buyers.

- Ticket Souq is a ticketing platform only and is not responsible for refunding ticket money to buyers except in specific and clear cases specified by the organizer.

- When requesting a refund, Ticket Souq retains a fee for the operational costs of the ticket sales process, meaning that only the ticket price will be refunded to the buyer.

Refund Requests

- The organizer must exclusively make Refund requests. The buyer contacts the organizer, collects the data, and sends it to Ticket Souq to start the refund process.

- Refunds are processed using the original payment method used at the time of purchase.

- For any postponement or cancellation of the event, the organizer requests a refund of the ticket money to the buyers. The request is processed within 48 hours, and the money reaches the buyers within  14 working days.

- Ticket Souq reserves the right to obtain a percentage or a certain amount in the event of event cancellation to cover the operational costs of creating the event on our platform.

Special Cases Approved by Ticket Souq for Refunds:

- Only in the event of an error from Ticket Souq in issuing the ticket (name, number, image, date, or seat) and the buyer's desire to refund the ticket instead of issuing a new ticket.

- By signing the contract, you acknowledge and agree to Ticket Souq’s refund policy and commit to it for the success of the event ticket sales process and the customer's satisfaction.

Additional Notes

-  Ticket Souq is not responsible for lost, stolen, damaged, or destroyed tickets.

- Refunds are not available for changes in buyer plans or circumstances.

- Refunds are not available for events that have not been canceled or postponed.

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